Welcome to Hyde and Eek Cosplay Store! We’re thrilled you’ve chosen us for your Halloween costume needs. While we hope you love every spooky, fun, and creative item you purchase, we understand that sometimes returns or exchanges are necessary. Our policy is designed to be as friendly and straightforward as our costumes are fabulous!

Return & Exchange Basics

  • Return Window: 15 days from the date you receive your item
  • Condition: Items must be unused, in original packaging with all tags attached
  • Return Shipping: Customers are responsible for return shipping costs
  • Refund Method: Refunds will be issued to your original payment method

Step-by-Step Return Process

  1. Contact Our Support Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: Our team will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return address.
  3. Package Your Item: Securely package the item in its original packaging with all accessories and tags. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Mail the package to the address provided, using a trackable shipping service. We recommend insuring your return.
  5. Confirmation: Once we receive and inspect your return, we’ll send a confirmation email and process your refund or exchange.

Exchange Process

Want to exchange for a different size, style, or product? Follow the same steps as above, but clearly indicate in your email that you’d like an exchange and specify the desired replacement item. Exchanges are subject to product availability.

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Hello Hyde and Eek Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please provide details]
[If Exchange] Desired Replacement: [Product Name and Size if applicable]
Contact Information: [Your Phone Number]

Thank you,
[Your Name]

Refund Timeline & Method

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Appearance on Statement: Depending on your financial institution, refunds may take 5-10 business days to appear on your statement
  • Original Shipping Costs: Original shipping fees are non-refundable

Non-Returnable Items

To ensure the health and safety of all our customers, the following items cannot be returned or exchanged:

  • Opened Costume Accessories (wigs, masks, makeup) for hygiene reasons
  • Used or Damaged Costumes that show signs of wear
  • Final Sale Items clearly marked as such
  • Personalized or Custom Items

Please inspect your costumes and accessories carefully before use, especially during our busy Halloween season!

Need Help?

Our friendly customer service ghouls are here to help! Contact us at:

Email: [email protected]
Response Time: Within 2 business days
Store Address: 3587 State Street, COLUMBUS, US 16405

We’re committed to making your Hyde and Eek experience as magical as Halloween night itself!

Thank you for choosing Hyde and Eek Cosplay Store – where every day is Halloween!